Integration combo
BigCommerce to Brightpearl integration
BigCommerce keeps the storefront clean. Brightpearl runs retail operations end to end: inventory, orders, purchasing, accounting. Connecting them properly means BigCommerce drives orders into Brightpearl as real sales documents, Brightpearl pushes the only authoritative stock and pricing back, and the integration handles B2B pricing, multi-warehouse routing and tax-class translation without anyone having to think about it day to day. Built and supported as a Patchworks Partner Agency.
Flow shape
Order sync: BigCommerce to Brightpearl
BigCommerce orders land in Brightpearl as sales orders with the right customer, pricing context and warehouse allocation.
- Trigger BigCommerce Order created store/order webhook
- Extract Patchworks Ingest order queue, dedupe
- Decision Patchworks Customer exists? lookup by email
- Transform Patchworks Map order SKUs, pricing, warehouse
- Action Brightpearl Create sales order with allocation
- Writeback BigCommerce Tag order store Brightpearl ID
Illustrative only. The diagram above shows how an integration of this shape works in concept. It is not a screenshot or export of the actual Patchworks process flow; the production flow has more nodes, more branches and more error handling than a marketing page can usefully render.
What we sync
5 synchronisations between BigCommerce and Brightpearl.
Only the data flows that both platforms actually support. Each section below describes what’s in scope, the gotchas we watch for, and how the flow is shaped inside Patchworks.
- 01
Order sync
BigCommerce Brightpearl
Orders raised in BigCommerce flow into Brightpearl on creation, status change and edit. The flow normalises BigCommerce's order schema into the record shape Brightpearl expects, including line-level discounts, taxes, gift cards, shipping methods and multi-currency. Partial cancellations and post-capture edits are handled with idempotent updates so Brightpearl stays the system of record without double-counting. Edge cases that come up most often on this pair: backorders, pre-orders, subscription rebills and orders placed through guest checkout with no matching customer record on the destination side.
- 02
Inventory sync
Brightpearl BigCommerce
Stock levels in Brightpearl push to BigCommerce on a schedule, on movement events, or both. The flow handles multi-location and multi-warehouse split, safety stock buffers, in-transit and committed quantities, and channel-specific availability rules. Where BigCommerce has its own location model we map Brightpearl's locations onto it explicitly rather than relying on default behaviour. Throttling protects both sides during bulk recalculations; deltas only during normal operation. The goal is one source of truth for sellable inventory across the estate, with Brightpearl retaining authority.
- 03
Product sync
Brightpearl BigCommerce
Product master data syncs from Brightpearl to BigCommerce on publish, with channel-aware enrichment so BigCommerce only receives the attributes it can act on. Variants, option sets, media, locale-specific copy, category mappings and metafield or extension data are handled explicitly. New SKUs flow in; deprecated SKUs are flagged rather than hard-deleted so historical orders stay intact. Where BigCommerce has channel-specific requirements that Brightpearl does not natively model (typing rules, required attributes, image dimensions), the integration enforces them at the boundary rather than asking the merchandising team to.
- 04
Pricing sync
Brightpearl BigCommerce
Price lists in Brightpearl push to BigCommerce with currency, tax-class and customer-group awareness intact. Promotional pricing, contract pricing and tiered B2B pricing are handled as first-class concepts rather than overrides applied at the storefront. Where Brightpearl runs effective-dated pricing, the flow coordinates the cutover so BigCommerce's catalogue switches at the same instant as the finance side rather than drifting by hours. Currency rounding and display-tax rules are reconciled at the integration boundary to avoid the classic 1p / 1c off-by-one that haunts multi-currency rollouts.
- 05
Customer sync
BigCommerce Brightpearl
Customers created or updated in BigCommerce flow into Brightpearl with a stable cross-system identifier so the same shopper isn't fragmented into duplicates across the estate. Addresses, marketing preferences, B2B account hierarchies, tax exemption flags and channel attribution are mapped explicitly rather than left to Brightpearl's defaults. Where Brightpearl is the customer system of record (CRM or ERP) we publish back into BigCommerce so storefront personalisation and segmentation reflect the canonical state. GDPR deletion and rectification are propagated across the integration in both directions.
Typical delivery
5 to 9 weeks for a standard delivery.
Up to 5× faster using PatchBuddy- Week 1 Discovery: storefront model, customer groups, warehouse routing.
- Weeks 2 to 4 Build: products, inventory, orders, customers, fulfilment.
- Weeks 5 to 6 Integration testing with real BC and Brightpearl sandbox data.
- Weeks 7 to 9 UAT, cutover, hyper-care into retainer.
Patchworks delivery
How Patchworks shapes BigCommerce to Brightpearl.
Brightpearl publishes a BigCommerce connector of its own; for many merchants that's the right place to start. Patchworks earns its place where the merchant runs multiple BC storefronts, custom price lists or non-trivial warehouse routing. We build those flows in Patchworks, version them with the merchant's release process and hand over runbooks that cover the cases the native connector silently glosses.
Got more connectors that need to live in this flow? A 3PL, a marketplace, returns, a PIM, anything. We can do it. Most live integrations end up larger than a pair, all built and supported as one estate. More on multi-platform estates →
Our Patchworks practiceQuestions
Common questions.
-
01 How do BC customer groups map to Brightpearl?
Customer groups map to Brightpearl price lists at scoping. Orders carry the right effective price at checkout, and Brightpearl posts the matching invoice without finance having to intervene. -
02 Does this handle multiple BC storefronts?
Yes. Each storefront can post against its own customer-account, channel or analysis split inside Brightpearl, so reporting separates the channels without manual work. -
03 How is multi-warehouse stock allocated?
Brightpearl owns allocation logic; the integration just respects it. BC sees aggregate availability with optional channel-specific buffers, and allocation happens inside Brightpearl on order creation. -
04 Do you support this under SLA after go-live?
Yes. Monitoring on every shipped flow, on-call cover, monthly health checks and tiered response SLAs from £750/month.
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Direct: contact@ecirql.com
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