Service Desk
Gorgias integration
Ecommerce-focused customer service platform.
How we integrate Gorgias
The integration shape.
Gorgias is a customer service platform built specifically for ecommerce, with native integrations to Shopify, BigCommerce, Magento and the big marketplaces. The product is opinionated about ecommerce workflows, which is why it tends to displace generic helpdesks once a retailer has scaled past a certain size.
Patchworks integrates Gorgias for order-context lookup against ERP and OMS data, automated ticket routing based on operational state, and feedback of resolution data into the CRM. The work that pays off most is closing the loop between support and operations: the right context on every ticket, the right escalation path when the answer lives outside the storefront.
Questions
Common questions.
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01 How does Patchworks integrate Gorgias?
Patchworks integrates Gorgias for order-context lookup against ERP and OMS data, automated ticket routing based on operational state, and feedback of resolution data into the CRM. The work that pays off most is closing the loop between support and operations: the right context on every ticket, the right escalation path when the answer lives outside the storefront. -
02 What's a typical Gorgias integration timeline?
Three to five weeks for a Gorgias helpdesk context integration. The work scales with the number of source systems feeding agent context. -
03 Do you support Gorgias integrations after they launch?
Yes. Gorgias integrations sit under retainer with ticket-pipeline monitoring and the on-call cover that customer-service teams need when context delivery breaks. Tiered SLAs from £750 per month. -
04 Can you build a custom Gorgias connector or flow?
Yes. Custom Gorgias work covers the specific context-fields agents need on the ticket view, macro-action handoffs back to source systems, and the SLA boundary between helpdesk operations and downstream platform incidents.
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