Ecommerce
Salesforce Commerce Cloud integration
Enterprise commerce with AI features.
How we integrate Salesforce Commerce Cloud
The integration shape.
Salesforce Commerce Cloud, the platform formerly known as Demandware, is the enterprise SaaS commerce platform for B2C retailers with global reach and high-availability needs. The product is opinionated about scale and reasonably opinionated about everything else.
Patchworks integrates Commerce Cloud through its OCAPI and SCAPI surfaces. Orders, customers, products, inventory and pricing flow across the estate; the headless setups using SCAPI in particular benefit from a clean integration boundary that respects the platform's caching and content rules.
Commerce Cloud projects live and die on the surrounding integration estate. We design that estate as part of the project, not after it.
Questions
Common questions.
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01 How does Patchworks integrate Salesforce Commerce Cloud?
Patchworks integrates Commerce Cloud through its OCAPI and SCAPI surfaces. Orders, customers, products, inventory and pricing flow across the estate; the headless setups using SCAPI in particular benefit from a clean integration boundary that respects the platform's caching and content rules. -
02 What's a typical Salesforce Commerce Cloud integration timeline?
Three to six weeks for a single-store Salesforce Commerce Cloud integration on a clean scope. Multi-store, multi-region or B2B-heavy rollouts run longer; we scope per estate. -
03 Do you support Salesforce Commerce Cloud integrations after they launch?
Yes. Salesforce Commerce Cloud storefront integrations sit on retainer with the same team that built them. Monitored flows, on-call cover for traffic-driven failures, monthly health checks and tiered response SLAs from £750 per month. We track the boring-but-vital things storefronts surface: webhook retries, fulfilment-status drift, refund-edge-case incidents. -
04 Can you build a custom Salesforce Commerce Cloud connector or flow?
Yes. We extend Patchworks connectors and build custom flows for Salesforce Commerce Cloud when standard connector behaviour doesn't model the merchant's actual catalogue, checkout, customer or fulfilment shape. Common bespoke work includes custom checkout-field mapping, multi-store and multi-region routing, subscription rebill handling and B2B account-hierarchy treatment.
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Direct: contact@ecirql.com
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