ERP
Brightpearl integration
Retail operations platform automating inventory and orders.
How we integrate Brightpearl
The integration shape.
Brightpearl is a retail-focused ERP and operations platform, owned by Sage, built specifically for multichannel retailers that have outgrown Xero or QuickBooks but are not enterprise enough for NetSuite or D365. Inventory, orders, accounting and CRM in one system, with strong native integrations to Shopify and the big marketplaces.
Patchworks integrates Brightpearl through its REST API. Typical patterns push sales orders in from ecommerce and marketplace channels, write fulfilments back from the warehouse, and keep inventory and pricing in sync with PIM and storefront sources. The accounting side benefits from careful tax-code and channel-tagging design at integration time.
Brightpearl rewards integrations that respect its accounting model rather than treating it as a bare orders database.
Questions
Common questions.
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01 How does Patchworks integrate Brightpearl?
Patchworks integrates Brightpearl through its REST API. Typical patterns push sales orders in from ecommerce and marketplace channels, write fulfilments back from the warehouse, and keep inventory and pricing in sync with PIM and storefront sources. The accounting side benefits from careful tax-code and channel-tagging design at integration time. -
02 What's a typical Brightpearl integration timeline?
Six to twelve weeks for a standard Brightpearl engagement, scaled by record-type complexity, the merchant's existing ERP configuration and the number of downstream systems already in the estate. -
03 Do you support Brightpearl integrations after they launch?
Yes. Brightpearl integrations transition into a support retainer with period-close awareness, posting-rule validation and the on-call cover finance teams need before they sign off on production. Tiered SLAs from £750 per month. The engineer who built the integration is the engineer answering the support ticket. -
04 Can you build a custom Brightpearl connector or flow?
Yes. Brightpearl engagements often need custom records, custom transaction-type mappings, bespoke SuiteScript or its equivalent on other ERPs, and explicit handling of multi-subsidiary or multi-entity routing. We extend canonical Patchworks patterns where they exist and ship custom flows where the merchant's record-type choices diverge from the template.
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