Returns
ReturnGO integration
Automated returns platform for ecommerce.
How we integrate ReturnGO
The integration shape.
ReturnGO is a returns automation platform built around self-service portals, AI-assisted disposition and exchange-first flows that prefer keeping the customer in the brand rather than refunding out of it.
Patchworks integrates ReturnGO for RMA flows, refund and exchange decisions, restocking signals and operational back-flow into ERP, WMS and customer-service systems. Exchange-first flows in particular benefit from real-time inventory visibility, which is mostly an integration design choice.
Questions
Common questions.
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01 How does Patchworks integrate ReturnGO?
Patchworks integrates ReturnGO for RMA flows, refund and exchange decisions, restocking signals and operational back-flow into ERP, WMS and customer-service systems. Exchange-first flows in particular benefit from real-time inventory visibility, which is mostly an integration design choice. -
02 What's a typical ReturnGO integration timeline?
Three to five weeks for a ReturnGO integration covering the customer-facing experience plus the financial and warehouse legs of the return. Exchange flows add a small amount. -
03 Do you support ReturnGO integrations after they launch?
Yes. ReturnGO integrations are supported under retainer with refund-event monitoring, exchange-flow alerting and the on-call cover that customer-service teams need when a return looks stuck. Tiered SLAs from £750 per month. -
04 Can you build a custom ReturnGO connector or flow?
Yes. Custom ReturnGO work covers paired return-and-exchange handling, restocking-fee logic, refund-tender routing, gift-card-tendered refunds and the WMS handoff that gets restockable items back into sellable stock. Exchange flows are first-class, not collapsed into refund-plus-new-order.
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