Returns
Reveni integration
Returns management for online retail.
How we integrate Reveni
The integration shape.
Reveni is a Spanish-built returns platform with a strong focus on instant-refund flows that improve customer experience while the actual returns logistics catches up behind the scenes.
Patchworks integrates Reveni for RMA creation, instant-refund triggers, courier handoffs and reconciliation against the actual returned goods. The financial design needs care: instant refunds work for the customer experience and against finance if the reconciliation back to received stock is not airtight.
Questions
Common questions.
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01 How does Patchworks integrate Reveni?
Patchworks integrates Reveni for RMA creation, instant-refund triggers, courier handoffs and reconciliation against the actual returned goods. The financial design needs care: instant refunds work for the customer experience and against finance if the reconciliation back to received stock is not airtight. -
02 What's a typical Reveni integration timeline?
Three to five weeks for a Reveni integration covering the customer-facing experience plus the financial and warehouse legs of the return. Exchange flows add a small amount. -
03 Do you support Reveni integrations after they launch?
Yes. Reveni integrations are supported under retainer with refund-event monitoring, exchange-flow alerting and the on-call cover that customer-service teams need when a return looks stuck. Tiered SLAs from £750 per month. -
04 Can you build a custom Reveni connector or flow?
Yes. Custom Reveni work covers paired return-and-exchange handling, restocking-fee logic, refund-tender routing, gift-card-tendered refunds and the WMS handoff that gets restockable items back into sellable stock. Exchange flows are first-class, not collapsed into refund-plus-new-order.
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