Returns
Swap Commerce integration
Returns optimisation platform.
How we integrate Swap Commerce
The integration shape.
Swap is a returns and post-purchase platform focused on retention through exchanges, store credit and lifetime-value-aware refund decisions, rather than treating every return as a refund opportunity.
Patchworks integrates Swap for RMA flows, exchange and store-credit decisions, restocking signals and customer-service handoffs. The integration design that determines retention outcomes is mostly in the inventory-visibility and exchange-eligibility rules, which deserve real care.
Questions
Common questions.
-
01 How does Patchworks integrate Swap Commerce?
Patchworks integrates Swap for RMA flows, exchange and store-credit decisions, restocking signals and customer-service handoffs. The integration design that determines retention outcomes is mostly in the inventory-visibility and exchange-eligibility rules, which deserve real care. -
02 What's a typical Swap Commerce integration timeline?
Three to five weeks for a Swap Commerce integration covering the customer-facing experience plus the financial and warehouse legs of the return. Exchange flows add a small amount. -
03 Do you support Swap Commerce integrations after they launch?
Yes. Swap Commerce integrations are supported under retainer with refund-event monitoring, exchange-flow alerting and the on-call cover that customer-service teams need when a return looks stuck. Tiered SLAs from £750 per month. -
04 Can you build a custom Swap Commerce connector or flow?
Yes. Custom Swap Commerce work covers paired return-and-exchange handling, restocking-fee logic, refund-tender routing, gift-card-tendered refunds and the WMS handoff that gets restockable items back into sellable stock. Exchange flows are first-class, not collapsed into refund-plus-new-order.
Get in touch
Tell us what you’re trying to connect.
And what’s in the way. We will tell you whether we are the right people to do it. Drop us a line below, or open the chat in the corner of the screen.
Direct: contact@ecirql.com
Message sent
Thanks. We’ll be in touch.
Your message is in our inbox. A human will read it and reply within a working day. For anything urgent, drop us a line at contact@ecirql.com or open the chat in the corner of the screen.